1. Home
  2. FAQ
Why choose PerfectStone?
- Wide ranges of products 

Different styles, colors and sizes3060x1440MM & 3260x1640MM are available.

- Knowledgeable sales representatives 
17 years ‘ experience in stone supplying, professional knoledge of stone products. Our
sales representative sare available to reply all inquiries and emails within 24 hours.
They could also offer professional advices to meet your satisfactory.
- Friendly Customer Service: 
a.We would confirm every details with you before production to avoid any mistake
b. Our cost man will select the right quarry for your orders.
c. Our experienced QC will follow up the orders to ensure quality
d. Our sales will update you order and shipping status until you get them smoothly.
- Quality Control:
Our QC will check products pc by pc before packing. 
- Timely Delivery:
We always send out containers within agreed time.
- Guarantee: 
We guarantee to replace or refund any wrong or broken products that caused in our part.

May I cut on my PerfectStone countertop?
PerfectStone surfaces are highly scratch resistant; however, try your best to avoid using sharp objects such as sharp knives or screwdrivers directly on the surface. PerfectStone always suggest you use of a cutting board.
How do I maintain PerfectStone's natural beauty?
- Polished: Due to its high density and non-porous qualities, normal cleaning with a damp cloth and mild detergent will keep your PerfectStone surface looking like the first day it was installed. PerfectStone advise you care it follows Care & Maintenance guide.
- Honed: Please understand that honed finishes will require more daily maintenance than our polished finishes. Because there is more exposed surface area with honed finishes and other signs of daily living will show on honed material. Most of these marks can be easily removed with little effort and non-abrasive cleaning products.

Does PerfectStone supply a warranty?
Yes, please click here to know the Warranty details.

How many kinds of products in your factory ? 
We have all sorts of slate products for you to choose from, such as slate culture stone,slate slabs, slate tiles, and so on.

How can I pay for my order? 
We accept following payment: T/T (bank transfer), L/C, Western Union.
Can you tell me the details of Shipping process? 
Ask for sample→confirming sample→placing order→deposit →The production sample(sample picture or send sample direct)→packaging confirm→goods inspection→Notification of shipment→shipping→confirm document→balance payment→receive B/L→pick the goods→customer feedback.
service online